Network fault resolution
Complaints correlated with cell-site telemetry; remote fixes applied automatically.
Explore →Handle millions of interactions in 100+ languages while agents watch the network side too — detecting faults, predicting churn, and closing the loop on complaints automatically.
Complaints correlated with cell-site telemetry; remote fixes applied automatically.
Explore →At-risk subscribers spotted early with retention offers made in the same conversation.
Explore →Plan changes, billing queries, and upgrades executed end to end.
Explore →Thousands of concurrent calls answered instantly — no IVR trees.
Explore →The channel your subscribers already use, now able to fix things.
Explore →Provisioning, number porting, and document workflows automated.
Explore →Most telecom complaints are network events wearing a customer’s voice. Ovado agents see both sides and close the loop in one thread.
Yes — billing, CRM, provisioning, and network management systems connect via pre-built and custom connectors with governed write access.
The platform scales horizontally to thousands of concurrent conversations per channel with consistent latency.
Offers come from rule-bound catalogues you define — the agent personalises within them, never invents discounts.
We’ll demo network-aware support on a simulated fault, live.
Book a Demo →