Spoken
The customer commits on the call — the agent confirms amount and date in plain language.
Natural conversationAgents that call, message, and email past-due customers across every channel — capturing promises to pay, automating follow-ups, and enforcing fair-practice rules on every single contact.
A typical recovery sequence, step by step — every channel choreographed, every step configurable to your collections policy and segment risk profile.
A friendly nudge with the amount, the due date, and a one-tap payment link. Tone: warm.
A natural voice conversation. The customer commits to paying by Friday — the promise-to-pay is captured and logged automatically.
The promise was missed, so the sequence escalates: a formal notice goes out, referencing the recorded commitment.
The customer explains a hardship. The agent offers a compliant instalment plan within your policy — three payments over ninety days. Tone: empathetic.
The first payment lands on schedule. The plan tracker updates and the next reminder arms itself.
Full balance on track, account in good standing — and a customer retained rather than written off.
Multiple agents work in parallel across voice, WhatsApp, email, and chat — every conversation visible, every outcome logged the second it happens.
From spoken word to defensible record in seconds.
The customer commits on the call — the agent confirms amount and date in plain language.
Natural conversationThe commitment is extracted and structured: amount, date, channel, consent.
Backed by the recordingThe record is written to a tamper-evident log — timestamped, traceable, audit-ready.
Defensible at reviewFair-practice rules, contact-hour windows, opt-outs, and disclosure requirements are checked automatically before any contact is attempted — configurable per jurisdiction and per policy.
Every contact is checked against fair-practice rules, DND lists, and opt-outs before it happens — blocked at source, not flagged after.
Voice, WhatsApp, email, and chat sequenced by segment, risk profile, and response behaviour.
Tone policies per stage — friendly reminder to formal notice — with hardship cases routed to empathetic plans.
Conversations, promises, and escalations logged tamper-evidently, exportable for any review.
When a customer commits during any conversation, the agent confirms the amount and date, then writes a structured, timestamped record backed by the recording or transcript — and arms the follow-up automatically.
The sequence stops escalating immediately. Disputes route to your human team with full context; hardship cases are offered compliant restructuring options within the policies you define.
Everything is configurable — contact hours, channel order, tone per stage, escalation thresholds, and jurisdiction-specific rules. The compliance checks run before every single contact.
Yes — balances, due dates, and payment status come live from your core; payments, plans, and outcomes write back under policy control.
See a full recovery sequence run live — reminder to promise-to-pay — in your first demo.
Book a Demo →