Voice
Real-time conversations over phone — multi-language, multi-accent, with OTP verification and live core-banking lookups mid-call.
Voice, chat, email, and human agent assist — one agentic layer handling banking customer interactions across every channel, around the clock, in every language your customers speak.
Specialised agents working together to resolve requests end to end — and hand off to humans with everything attached.
Real-time conversations over phone — multi-language, multi-accent, with OTP verification and live core-banking lookups mid-call.
Web and in-app chat that executes account actions, not just answers — with full context from every prior channel.
Requests read, classified, and resolved with grounded replies — attachments understood, actions completed.
Your human agents get live suggestions, customer context, and next-best actions — every call, every chat.
The customer never repeats themselves. Whether they call, chat, or email — the agent knows the full history and picks up exactly where things left off.
Full deployment inside your data centre — customer data never leaves your perimeter.
Every conversation, tool call, and escalation logged tamper-evidently with long-term retention and SIEM export.
Voice and chat across the languages and dialects your customers actually speak — switchable mid-conversation.
Certified connectors for Finacle, FIS, T24 and custom cores — live data and real actions, not static FAQs.
Callers verify via OTP to a registered device or knowledge-based checks before any account-specific action — with step-up verification for sensitive operations.
Yes, under your policies — card controls, disputes, limit changes, and travel flags execute in the core, with approval gates wherever you want them.
The call or chat transfers warmly — the human agent receives the transcript, the customer context, and the agent’s reasoning before they say hello.
Most banks start with one channel — typically email or chat — live in weeks, then expand to voice once the knowledge and integrations are proven.
Bring your call-driver list to the demo — we’ll show agents resolving the top ten, live.
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