Reads & triages everything
Every email classified by intent and urgency — including attachments, forms, and long threads.
Ovado agents read every incoming email, understand the request, execute it in your systems, and reply with the outcome — escalating only the exceptions.
Every email classified by intent and urgency — including attachments, forms, and long threads.
Responses written from your knowledge and the customer’s actual data — accurate, on-brand, and complete.
Address changes, statement requests, booking changes — done in the system, not just acknowledged.
Complex or sensitive cases route to the right person with a summary and suggested reply attached.
Emails in any language — with attachments, forwards, and long threads — understood and answered natively.
Aging queues worked down automatically, oldest first — with progress visible on a live dashboard.
Parsed on arrival — sender matched, thread history loaded, attachments read.
Request type, urgency, and required systems identified.
The action completes in your systems under policy control.
A grounded, personalised reply confirms the outcome — or a human takes over, briefed.
Seasonal spikes, campaign responses, month-end floods — the agent absorbs them all with the same response time, while your team handles what genuinely needs judgment.
Yes — it connects to Microsoft 365 and Google Workspace mailboxes directly, or sits behind your ticketing system.
It never guesses. Low-confidence cases go to your team with a summary and a suggested draft — the human decides, the agent learns.
Yes — it reads PDFs, images, and forms, extracts what matters, and uses it in the workflow, like a statement request or claim.
Forward us a week of anonymised inbox pain — we’ll show you how much of it disappears.
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