IT & HR

The internal queues that empty themselves.

Password resets, access requests, leave balances, payroll questions, onboarding — resolved in seconds where employees already work, executed in the systems of record.

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Teams & Slack native Identity-verified actions 24/7 · no ticket queue Policy-grounded answers
70%
of L1 requests auto-resolved*
1000s
of employee queries daily
Seconds
instead of ticket queues
100%
of actions logged & auditable
Capabilities

One agent for both queues

Password & access

Resets and unlocks with OTP verification; access provisioning across enterprise apps.

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Smart IT triage

L1 resolved instantly; L2 receives context-rich escalations, not blank tickets.

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HR policy answers

Leave, payroll, and benefits questions answered from your actual policies — with citations.

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On/offboarding

Accounts, access packs, inductions, and checklists orchestrated across systems.

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Asset & licence management

Tracking, reminders, and reclamation automated.

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Everywhere employees are

Native in Teams and Slack, plus email and portal.

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In Action

Locked out to logged in, in 90 seconds

OVADO AGENT · IT & HR
Locked out of my laptop and I have a client call in 20 minutes.
Let’s fix that fast. I’ve sent a verification code to your registered phone — read it back when ready.
742911
✓ Identity verified · Password reset · VPN session extended
You’re back in — and your VPN session is extended so nothing interrupts the call. Also: your leave balance question from yesterday — you have 9 days remaining.

IT and HR, one front door

Employees don’t care which department owns the answer. One agent handles both — verified, governed, and audited.

  • Identity verification before any sensitive action
  • Answers cite the policy they came from
  • Escalations arrive with full context attached
Teams Slack Email Portal
FAQ

Common questions, answered

ServiceNow, Jira, and major HRIS platforms out of the box; anything else through the connector SDK.

Permission-aware retrieval means the agent only sees what the asking employee may see; PII is redacted in logs; access follows your HR policies.

It removes the repetitive load. Most teams redirect service-desk time to project work and the genuinely hard tickets.

Get Started

Give your employees their time back.

Pick your noisiest internal queue — we’ll show agents emptying it.

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