Conversational
Customer- and employee-facing dialogue across voice, chat, WhatsApp, and email — context preserved everywhere.
Not a chatbot wrapper. Not RPA with a new name. Ovado agents decompose goals into steps, call the right tools, recover from failures, and finish the work — under policies you control.
Understands the goal, weighs the options, and decides the next move — with confidence thresholds that route uncertainty to humans.
Short-term context for the task at hand, long-term knowledge of your business, and recall of past interactions.
Breaks goals into steps, sequences and parallelises them, and retries or replans when reality disagrees.
MCP-native access to your systems — queries, transactions, and workflow triggers, all schema-validated and logged.
Specialist agents hand off, work in parallel, and escalate — coordinated by the runtime, visible in the audit trail.
Compose them freely — most production workflows use several together.
Customer- and employee-facing dialogue across voice, chat, WhatsApp, and email — context preserved everywhere.
Backend automation that runs multi-step processes across systems — no conversation required.
Reads, extracts, validates, and generates — contracts, claims, KYC files, reports.
Scores, evaluates, and recommends within policy bounds — credit checks, risk flags, routing calls.
Coordinates the others — delegating, sequencing, and escalating across a team of specialist agents.
# Goal: resolve billing dispute #5521 plan: 4 steps · 2 tools · 1 approval gate → fetch_invoice(#5521) ✓ → compare_with_contract() ✓ mismatch found → propose_credit($184) — awaiting approval → human approved ✓ → apply_credit() · notify_customer() ✓ ✓ Resolved · full reasoning trace logged
Every plan, tool call, and decision is visible in the trace — including the moments where a human weighed in. Autonomy without opacity.
Role, knowledge, tools, and guardrails — set declaratively in the studio, no glue code.
Declarative configValidated in a sandbox, secured with scoped permissions, and promoted with rollback ready.
Audit-ready from day oneMulti-step execution in production, across every channel, around the clock — observable throughout.
24/7 · ObservableIt pursues a goal, not a script — decomposing tasks, choosing tools, recovering from failures, and completing work with minimal supervision, inside policies you define.
RPA replays fixed clicks and breaks when screens change. Agents reason over intent and call systems through governed interfaces — they adapt instead of breaking.
Yes — the plan, each tool call, each decision, and each human approval are logged and replayable for every run.
Natively. Orchestrator agents delegate to specialists, run steps in parallel, and merge results — all visible in one trace.
We’ll build one against a real process in your first working session.
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