Understands intent
Natural-language understanding that gets what the customer means — not just what they typed — in 100+ languages.
Ovado agents understand the request, pull the data, take the action, and confirm the outcome — across voice, chat, email, and WhatsApp, with every step on the audit trail.
Natural-language understanding that gets what the customer means — not just what they typed — in 100+ languages.
Live lookups against CRM, billing, orders, and core systems, so answers reflect reality, not a stale FAQ.
Refunds, address changes, card freezes, plan upgrades — completed in your systems, not promised in a reply.
When a human is needed, the full conversation, data, and decision history arrive with the handoff.
100+ languages across voice and text, with mid-conversation switching — the customer chooses, the agent follows.
Verification steps, approval gates, and audit logs wrap every action — resolution never outruns governance.
A customer reaches out on any channel — the agent picks it up instantly.
The request is classified and the right workflow selected, policy checks included.
Account, order, and history pulled live from connected systems.
The fix is applied in the system of record — governed by your policies.
The customer gets confirmation in the same conversation.
Every step recorded, replayable, and exportable.
Most support automation deflects. Ovado agents complete — because they can act inside the systems where the fix actually lives.
Yes — pre-built connectors cover Zendesk, ServiceNow, Freshdesk, and similar platforms, and the connector SDK covers anything custom.
It escalates to your team with the full transcript, retrieved data, and its own reasoning attached — so the human starts warm, not cold.
That’s the point. Refunds, cancellations, updates, and workflows run in your systems under policy control, with each action logged.
See a support agent run a real workflow from your stack — live, in your first demo.
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