Straight answers to the questions that matter.

A chatbot responds to messages. An agentic AI system plans and completes work — it can verify a customer, update your CRM, trigger a payment workflow, and confirm the result, all in one governed flow. Ovado AI is built for that second category: execution, not just conversation.

Yes. The entire platform — including the LLM — can run inside your data centre or private cloud, air-gapped if required. No data ever needs to leave your perimeter.

Most first use cases go live in a matter of weeks. Pre-built connectors and workflow templates mean we start from proven building blocks, not a blank page.

Yes — native, low-latency voice AI for inbound and outbound calls, with barge-in, sentiment awareness, and seamless handover to human agents when needed.

Ovado AI is SOC 2 and ISO 27001 certified. On top of that, the platform enforces role-based access control, encryption in transit and at rest, immutable audit logs, and policy-bound agent behaviour. Certification reports are available on request.

Ovado agents converse in 100+ languages across voice and text, with context carried across languages and channels in a single conversation.

No. Business teams design agents and workflows through a no-code studio; developers can extend them with APIs and custom connectors when deeper integration is needed.

Ovado is model-agnostic. Use leading commercial models, open-weight models hosted in your environment, or a mix — and switch models without rebuilding your workflows.

Pricing is based on deployed use cases and interaction volume, with platform tiers for departmental, enterprise, and sovereign deployments. Talk to us for a tailored quote.

It escalates. Confidence thresholds, approval gates, and human-in-the-loop checkpoints are configurable per workflow — so uncertainty always routes to a person, never to a guess.