Voice banking support
Real-time voice resolution — balances, disputes, card actions — with warm human handover.
Explore →Automate customer interactions, streamline operations, and strengthen compliance — with agents built for regulated financial environments and connected to your core.
Real-time voice resolution — balances, disputes, card actions — with warm human handover.
Explore →Chat workflows with backend execution in your core systems.
Explore →Conversational banking, product assistance, and documents in the thread.
Explore →Statement requests, triage, and workflow execution from the inbox.
Explore →Compliant, personalised recovery outreach across channels.
Explore →Document intake, verification, screening, and account opening.
Explore →Ovado agents run the full journey — onboarding, servicing, lending support, collections — inside the systems your bank already trusts.
Agents handle the full customer journey — from first onboarding to daily support — across every channel.
Instant verification and screening — minutes of paperwork instead of days of back-and-forth.
Fully digital, straight-through account creation with the audit file built as it happens.
Context-aware answers and product guidance drawn from the customer’s actual relationship.
Real-time query resolution — disputes, limits, transfers — completed in the conversation.
Suspicious activity flagged to customers before it becomes a complaint.
Voice, chat, WhatsApp, and email — one conversation, wherever it continues.
Verification, screening, and regulatory reporting run continuously — with evidence files ready for any review.
Document collection, checks, and credit memo drafting compressed from days to hours.
Transaction anomalies surfaced in real time, with response workflows triggered automatically.
Forms, statements, and reports processed and summarised — searchable in plain language.
SOC 2 and ISO 27001 certified, with on-premise and air-gapped deployment for full data sovereignty.
Certified connectors for major core banking platforms, CRMs, and the legacy systems in between.
Immutable, replayable trails for every agent decision — built for regulators and internal audit alike.
Peak-season volumes absorbed without queues, across every channel simultaneously.
Deep, governed connections to the systems where banking actually happens.
1000+ integrations available
Explore All IntegrationsThrough certified connectors for major core platforms (Finacle, Fiserv, T24, Oracle Banking and more), plus MCP-based custom connectors — with real-time reads and governed, policy-bound writes.
Ovado is SOC 2 and ISO 27001 certified, with tooling for GDPR and regional frameworks: audit trails, data masking, role-based access, and on-premise or air-gapped deployment for full data sovereignty.
Yes — under your policies. Sensitive actions can require step-up verification or human approval, and every action is logged and replayable.
Yes — KYC verification runs as a straight-through flow with screening built in, while fraud models watch transactions continuously and trigger response workflows with human gates on adverse actions.
Programs are scoped around autonomous resolution rate, KYC cycle time, and cost per interaction. We baseline your numbers in the first workshop and measure every deployment against them.
Bring one banking workflow to the demo — we’ll run it end to end on the platform.
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