Manufacturing · HR & Internal Operations

Every employee self-served. Zero queues.

An HR assistant, IT helpdesk automation, shared-services workflows, and onboarding — agents that handle every routine internal query, ticket, and process automatically.

Workforce-scale self-service 80% of IT tickets auto-resolved* HRIS & directory integrated Zero routine HR involvement
10,000s
of employees self-served
80%
of IT tickets auto-resolved*
24/7
always available
Seconds
HR query resolution time
Live Demo

HR answers, personalised and instant

HR ASSISTANT · SSO SECURED
Employee authenticated · HRIS data connected
How many earned leave days do I have left? And what’s my medical claim limit this year?
You have 14 earned leave days remaining this year. Your medical claim limit is $7,500 — you’ve used $2,340, leaving $5,160. Want me to start a claim or apply for leave?
Apply 2 days leave for next Thursday–Friday.
✓ Leave request submitted · Manager notified · Calendar blocked

Personalised, verified, and done

Every answer is specific to the authenticated employee — pulled live from your HRIS — and the follow-up action completes in the same conversation.

  • SSO authentication before any personal data
  • Live HRIS lookups, not stale FAQ answers
  • Follow-up actions executed, not just explained
Browser Teams WhatsApp Kiosk
Use Cases

Agents that free your internal teams

Four agents that eliminate routine queues — so HR, IT, and shared services focus on the work that needs people.

EMPLOYEE SELF-SERVICE

HR Assistant

Instant, personalised HR answers for every employee — leave, payroll, benefits, policies — with actions completed in your HRIS.

  • Leave, medical, loan & reimbursement queries
  • Directory SSO authentication
  • Personalised per employee category
  • Zero HR involvement for routine questions
AUTOMATED IT SUPPORT

IT Helpdesk AI

Most IT requests resolved without human touch — password resets, VPN, software, and account issues handled instantly.

  • Password reset & unlock, 24/7
  • Access provisioning with verification
  • Intelligent escalation with full context
  • Ticket backlog reduction from week one
FINANCE & BACK OFFICE

Shared Services Automation

The same agent layer extended across finance and back-office — payroll queries, reimbursements, policy access.

  • Payroll & reimbursement self-service
  • Cross-department policy intelligence
  • Standard requests fully automated
  • Exception cases routed with context
AUTOMATED ONBOARDING

Employee Onboarding Agent

Day-one readiness orchestrated end to end — documents, access, training, and induction handled automatically.

  • Document collection & verification
  • System access auto-provisioned
  • Training schedules generated
  • Policy induction tracked to completion
Hours → seconds
HR query resolution
90%+
of policy questions answered instantly*
0
routine call volume to HR
Day one
ready, every new joiner
Integrations

Works with your HR & IT stack

From HCM to identity to service desks — one agent layer across all of it.

HCM / ERP
SuccessFactors, SAP HCM
IDENTITY
Active Directory, Azure AD
IT SERVICE
ServiceNow, Jira, Freshservice
COMMS
Teams, Slack, WhatsApp
PAYROLL
SAP Payroll, ADP, Oracle
OVADO AI
CORE ENGINE
ONBOARDING
Workday, DocuSign
LEARNING
LMS platforms
ANALYTICS
Power BI, SAP Analytics
MCP / APIS
REST, GraphQL
DOCS
SharePoint, DMS

1000+ integrations available

Explore All Integrations
Built for Internal Ops

Why workforces choose Ovado

SECURE

Verified before personal

SSO and step-up verification before any personal data or account action — every interaction logged.

PERSONAL

Answers about *you*

Live HRIS data means answers reflect the actual employee — category, balance, and history.

COMPLETE

Actions, not links

The agent doesn’t point to a portal — it applies the leave, resets the password, files the claim.

EVERYWHERE

Every shift, every site

Plant floors, offices, and field teams — the same assistant on whatever device is at hand.

FAQ

Common questions, answered

Permission-aware access means the agent only sees what the authenticated employee may see; PII is redacted in logs and access follows your HR policies.

SuccessFactors, SAP HCM, Workday, and major payroll systems via pre-built connectors — plus the SDK for anything custom.

Grievances, disciplinary topics, and anything sensitive route directly to human HR with confidentiality preserved — agents handle the routine, not the personal.

The assistant ships with your policies indexed and HRIS connected — typical rollouts reach the full workforce within weeks, not quarters.

Get Started

Free your internal teams from the routine.

Pick your noisiest internal queue — watch agents empty it in the demo.

Book a Demo