Government & Public Sector

Citizen services, sovereign by design.

Built for ministries, PSUs, and public institutions: fully on-premise, fully auditable, and multilingual — so every citizen interaction is fast, fair, and on record.

100% on-premise deployable Air-gap ready Multilingual by default Complete audit trails
100%
on-premise, sovereign deployment
24/7
citizen service availability
100+
languages for public access
Every
interaction on the record
Capabilities

What agents run in the public sector

Citizen services

Applications, queries, and grievances handled end to end in the citizen’s language.

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Document automation

Forms, certificates, and case files processed with complete traceability.

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Compliance & audit

Monitoring and reporting generated continuously, exportable for oversight bodies.

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Internal operations

Approvals, records, and inter-department workflows executed without paper chases.

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Voice access

Phone-first citizens served naturally — no menus, no forms, any language.

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Service analytics

Where requests stall, which offices excel — visible to administrators in real time.

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In Action

A grievance, tracked to closure

OVADO AGENT · CITIZEN SERVICES
My street’s water connection application has been pending for 3 weeks.
I can see application #W-2214, currently at the district engineering office. The SLA is 21 days and expires tomorrow — I’ve flagged it to the office and set an escalation if it isn’t actioned by then. You’ll get an SMS at each stage.
✓ Flagged to owner · Escalation armed · Citizen notified
Is there anything else I can check for you?

Accountability, automated

Every request gets an owner, a clock, and a trail. Citizens see progress; administrators see bottlenecks; auditors see everything.

  • SLA tracking with automatic escalation
  • Multilingual access across voice, chat, and WhatsApp
  • Records retained to your archival policies
Voice WhatsApp Portal Kiosk
FAQ

Common questions, answered

Yes — the entire platform, including the LLM, runs on-premise or in a sovereign cloud, air-gapped if required. No citizen data leaves your perimeter.

Voice-first access in 100+ languages, simple-language responses, and channel choice — phone, WhatsApp, web, or assisted kiosk.

We work within public procurement frameworks and provide the documentation, certifications, and compliance evidence your process requires.

Get Started

Serve citizens at the speed they deserve.

We’ll demonstrate a full grievance-to-closure flow on sovereign infrastructure.

Book a Demo